Smart Meters



BHESCo is working to support Smart Energy GB, the organisation established by the government to spread the word about the national rollout of smart meters.

The rollout is happening across Great Britain between now and the end of 2020. The goal is to install over 53 million smart meters in over 30 million homes and businesses.



Smart meters will revolutionise the way UK customers pay for and use our energy. They will lead the way to helping us take more control over our energy bills.

The Benefits


No estimated bills

Only pay for exactly what you’ve used


See what you’re using

Smart meters make it easier for us to see where we’re using a lot of energy and make changes to reduce it.


No more meter readings

These are sent wirelessly to your energy supplier


Easier switching

You’ll be able to switch easily between prepayment, credit, and Economy 7 meter types

When you can get a smart meter depends on several different factors, including the age of your existing meter, your location, and the type of home in which you live. Your energy supplier will be in touch when your smart meter is ready to be installed, or you can contact your energy supplier directly to find out if you can order a smart meter or when they will be installing in your community.

 If you have any questions or concerns about Smart Meters, please give BHESCo a call on our freephone number 0800 999 6671, or visit the Smart Energy GB website where all aspects of the smart meter rollout are covered.

BHESCo will not be involved in the practical installation of smart meters – the gas and electricity suppliers are responsible for this. Please contact your energy supplier if you have any questions about:

  • your particular smart meter

  • when your supplier will offer you a smart meter

  • the installation process in your particular circumstances

Do You Have a Smart Meter?
Has it changed your energy behaviour?

UK Power Networks, the company in charge of the electricity grid for South East England, want to hear your feedback.

Take five minutes to share your experiences: