E.on has extended its emergency credit facility for customers with prepayment meters from £5 to £50 (nb – this is debt, not a grant, and will need to be repaid).
In order to access this emergency credit facility, customers must contact E.on on 0345 303 3040 and must then visit the shop at which they last topped-up and top-up by at least £1. This action can be undertaken by a trusted 3rd Party. E.on advises that this process may need to be repeated a further two times, before the facility will activate.
If a customer’s gas and/or electricity credit falls below 50 pence and they are unable to top up, they should contact E.on on 0345 303 3040 and they will send an engineer, who will ensure meters are topped up sufficiently.
If a customer is able to top-up physically, but cannot afford to, E.on will attempt to assist, but has not committed to a specific action yet.
Smart meter top-ups cannot be made by telephone. Customers require an online account.
Priority service – register by calling 0345 052 0000.