We're here to help everyone keep a warm home and save money on energy bills in Brighton & Hove

In Brighton & Hove there are around 16,000 households who are unable to afford their heat and power costs.

BHESCo helps households by providing personalised energy saving advice, installing free energy saving measures, and accessing grants and vouchers to help with energy costs.

Why are energy bills so high?

Over the last few years an energy crisis has affected every home and business across the UK.

The covid pandemic and the war in Ukraine have disrupted global supply chains and caused a massive spike in energy prices.

The instability of the energy market caused 28 energy companies to go out of business in 2023, impacting over 2 million customers and adding to the cost of everybody’s energy bills.

When will energy bills come down?

Estimates from energy experts Cornwall Insight suggest that whilst current energy prices are not as high as their peak in 2022, they will remain high for the rest of the decade.

This means that the best long-term solution for people who are concerned about high energy costs if to take action to reduce heat loss in their home. This could be through the introduction of small measures like draught-excluders or secondary-glazing, or by accessing grants for more significant improvements like wall insulation.

The UK energy crisis and what customers can do

BHESCo’s advice to households is to focus on reducing energy costs by installing energy saving measures in the home and being mindful about using your heating.

Installing simple, affordable energy saving measures will help to make your home more thermally efficient, keeping in the heat which comes from your radiators, and preventing warm air from escaping. Not only will this lead to a warmer and more comfortable home, it will reduce the amount of money you spend on energy bills, because you will not need to use so much.

Some simple energy saving measures you may wish to consider include:

Switching tariff or supplier

Should you choose a fixed tariff?

You may be able to save money by switching to a cheaper tariff with your own energy supplier.

Choosing a fixed tariff will also mean that you are not affected by changes to the Energy Price Cap when Ofgem announces a change.

Should you switch your energy supplier?

You may be able to save money by switching to a new energy company.

If you are interested in seeing how much you could save, get a copy of a recent energy bill and give BHESCo a call.

Switching is easy and takes only 14 days to complete.

You may not be able to switch supplier if you owe money to your existing supplier. However, in some cases, BHESCo may be able to help you pay off an existing debt to your energy company.

Do you need help with your energy bills?

If you’re worried about your energy bill or keeping your home warm then complete our online form and one of our Energy Advisors will get back to you as soon as possible.

What help is available for people in Brighton & Hove?

Warm Home Discount

The Warm Home Discount scheme is a government initiative to help people who may be struggling to pay their energy bills. This initiative could get you up to £150 off your electricity bill, or £150 of vouchers if you have a Pay As You Go meter.

Eligibility is based on your financial circumstances and the energy rating of your home. Government-held data is used to identify low-income and high-energy-cost households. Data is matched on benefits and Tax Credit receipt, which is held by DWP, and property characteristics, provided by the Valuation Office Agency (VOA)

To qualify for the Warm Home Discount you must:

Get the Guaranteed Credit element of the Pension Credit, or
Be on a low income / in receipt of benefits

and

Live in a home which is considered hard to heat

Eligible customers will be automatically registered for the scheme and you do not need to apply.

The Fuel Bank Foundation

The Fuel Bank Foundation is an organisation that provides emergency fuel vouchers for people who can’t afford to top up their prepayment gas and/or electricity meters.

BHESCo is registered partner of the Fuel Bank Foundation and can make referrals on behalf of clients who are at risk of running out of electric or gas.

Brighton Lions Club - Project Wenceslas

The Brighton Lions Club is a local organisation that supports Project Wenceslas; a campaign to alleviate fuel poverty within Brighton and Hove.

Donations are made to the Brighton Lions Club and then are distributed to vulnerable people within the local area through requests made by agencies such as Citizens Advice, Age UK and BHESCo.

Brighton & Hove City Council Local Discretionary Fund

Brighton & Hove City Council offer a Local Discretionary Fund for those who are struggling financially. This fund will not provide cash, but will provide you vouchers. The Local Discretionary Fund can be used to help with:

Buying food and groceries
Paying for gas and electricity if you pay for it by key card or meter
Essential home items such as: beds, cookers or fridges
Other support you could need

To be eligible for this Fund you must:

Live in Brighton & Hove
Be eligible for benefits or tax credits or Council Tax reduction
Meet one of the following criteria:
- you are leaving a place of care, prison or temporary supported housing and need help establishing a home
- without the items you apply for, you would not be able to remain living independently without the need of formal care
- you have a need that has come as a result of an emergency or disaster and you or a family member will be at risk if this need is not met
- you need help to pay for essentials you can’t live without this winter

To apply for this fund, please go to the following website and fill in their application: https://www.brighton-hove.gov.uk/benefits/help-and-support/get-emergency-help-food-energy-bills-and-other-essentials

If you would like further information or have any questions, please contact the Discretionary Help and Advice team:

by phone on 01273 293 117, option 1
email at LDSF@brighton-hove.gov.uk

Energy Debt

Energy arrears are a ‘priority debt’ which means you need to pay them before debts like credit cards because they could have more serious consequences (disconnection from energy supply).

Non-priority debts include for example payday loans, water bills, unsecured bank loans, credit card debts. There are less serious consequences if you can’t pay these debts, however, you could still face legal action if you don’t deal with them.

If you’re struggling to afford your gas and electricity bills, contact your supplier to discuss ways to pay what you owe them. If you pay for your energy after you use it, for example by monthly direct debit or quarterly bill, you could agree on a payment plan with your supplier and pay off your debts in instalments.

You’ll pay fixed amounts over a set period of time, meaning you’ll pay what you can afford. The payment plan will cover what you owe plus an amount for your current use. If you can’t afford to top up your meter you can get temporary credit. Your supplier might add the temporary credit to your meter automatically, but if they don’t, you should ask for it as soon as you can. You’ll pay back a bit of the debt each time you top up your meter.

Anyone in the Brighton and Hove area who is struggling to manage their finances is welcome to contact BHESCo for advice and support. We can help to identify available financial support to help you pay off some or all of your debt. Different funding pots come and go throughout the year and we cannot guarantee that we will be able to help you at any given time.

Priority Services Register

The Priority Services Register (PSR) is a free service provided by energy suppliers and electricity network operators and is designed to give vulnerable customers access to the services they need. The list of services and benefits could include

– meter reading services

– free gas safety checks,

– meter relocations,

– assistance with billing (large-format or Braille bills).

Individuals on the Priority Services Register can also expect advanced notices of interruptions to their electricity service, and priority attention during a power cut.

You could be eligible if you are disabled or have a long-term health condition, are recovering from an injury, have mental health problems, have children under 5 or are pregnant, have reached your State Pension age.

Each energy supplier and/or network operator is responsible for maintaining its own Priority Services Register.

You need to contact your energy supplier to get on the Priority Services Register since each energy supplier and network operator maintains its own register.

Free Home Energy Surveys

Through a partnership with Brighton and Hove City Council, Citizens Advice, and UK Power Networks, BHESCo offers free energy improvement surveys to people on a low income or who have a family member who is vulnerable to the cold.

We can visit your home and install energy saving measures for free such as low-energy lights, draught excluders, and secondary glazing.

Since the the service was launched in 2016, BHESCo’s Energy Saving Service has visited over 3,000 properties

Making energy efficiency improvements to your home

Making energy efficiency improvements to your home is the most effective way of reducing energy costs in the long-term.

It is important for private renters to be aware that there are Minimum Energy Efficiency Standards in place, which make it unlawful for a landlord to rent any property which has an Energy Performance Certificate rating (an EPC) of F or G.

You can read more about this here – https://bhesco.co.uk/blog/minimum-energy-efficiency-standards-mees.

Brighton and Hove Council Housing Energy Efficiency Plan

Brighton and Hove City Council are working towards becoming carbon neutral by 2030 which includes making council home more energy efficient which will in turn reduce the cost of energy bills.

This has included the fitting of over 400 solar panel systems within council homes resulting in a reduction in carbon emissions from homes. Moreover, Brighton and Hove City Council have pushed for the replacement of old inefficient gas boilers in favour of more energy efficient equivalents.

The Warm Safe Homes Grant

Funding is available to people on low incomes who wish to improve the energy efficiency of their homes. This can be a grant of up to £20,000 and can be used to fund electrical and gas safety checks including repairs, boiler repairs/replacements and loft and cavity wall insulations. These measures will all help drive the cost of energy bills down.

Applications for this funding is managed through the Disabled Facilities Grants process, to find out more information about the Warm, Safe Home grant please contact the Disabled Facilities Grant team by emailing disabledfacilitiesgrant@brighton-hove.gov.uk or calling 01273 294366.

Great British Insulation Scheme

The Great British Insulation scheme will launch in Summer 2023 and is designed to support low-income earners with making energy improvements to their home.

The Great British Insulation scheme is a £1 billion grant targeted at homes with a low energy efficiency rating and in lower Council Tax band areas.

The scheme will run from Summer 2023 until 2026 and will make up to £1,500 of grant funding available to qualifying households. The money will be offered as a grant and not a loan and does therefore not need to be paid back.

To be eligible for the scheme you must:

Be living in a home with an Energy Performance Certificate (EPC) rating of D or below.
Be living in a home that falls within Council Tax bands A-D in England or A-E in Scotland and Wales.

Those who are eligible may receive a single insulation measure and a contribution may be required towards installation costs.

ECO+

ECO4 is an energy efficiency grant fund that is aimed at low-income homes.

The scheme began in April 2022 and will run until March 2026.

Eligible households can apply for energy efficiency funding directly from their energy supplier.

ECO4 funding is available for several measures including:

1.Cavity Wall Insulation,

2. Gas Boiler Replacement/Upgrade,

3. First Time Gas Connection,

4. Heating Controls upgrade,

5. Loft/Room-in-Roof Insulation,

6. Solid Wall Insulation, External Insulation among others.

7. Electric storage heating

ECO+ is available to: Homeowners or Private Tenants, Individuals who get income-related benefits, Properties with inefficient electric heating.

You can check their eligibility and connect with your energy company, local authority or installers in your area at https://energysavinggenie.co.uk/apply-for-grants/

Boiler Upgrade Scheme (BUS)

The government will provide grants to encourage property owners to install low carbon heating systems such as heat pumps, through the Boiler Upgrade Scheme (BUS). These grants will help property owners overcome the upfront cost of low carbon heating technologies.

You can get one grant per property. Grants are available for:

£7,500 towards an air source heat pump
£7,500 towards a ground source heat pump (including water source heat pumps and those on shared ground loops)
£5,000 towards a biomass boiler

The scheme is open to domestic and small non-domestic properties in England and Wales. It will run from 2022 to 2025.

More – https://www.gov.uk/guidance/check-if-you-may-be-eligible-for-the-boiler-upgrade-scheme-from-april-2022

Low cost 'soft' measures

The UK has some of the least energy-efficient housing in Europe, meaning it can be very difficult for some families to keep their homes warm as heat escapes very easily due to the house itself not being energy efficient.

This is due to the fact most of the housing within the UK dates back to the 1990s or earlier when regulations on energy efficiency did not exist. To combat this, there are a range of ‘soft measures’ you can adopt to make your home more energy efficient which means you won’t need to use your heating as much.

For example, the use of draught excluders can cut your energy bills by 2%, which can amount to around £30 on average every year. Draught-proofing your chimney could also reduce your energy bills by 1.5%. Moreover, you can further insulate your windows with insulating film that will further aid in making your home more energy efficient.

Read our blog ‘Six quick and easy ways to save energy and stay warm this winter‘.

LEAP Programme

LEAP is a free service which aims to help people keep warm and consequently reduce their energy bills. LEAP operates through referrals made by food banks, Citizens Advice, health clinics, housing officers or local contact authorities who can refer anyone who is in fuel poverty.

Once a referral has been made, an energy advisor from LEAP will contact you to discuss your situation and offer you tailored advice to your needs. This may result in an additional referral to a relevant organisation or a follow-up home visit.

BHESCo Energy Survey

A further option available to you would be to book an energy survey with BHESCo. We believe that homeowners should maximise the energy efficiency of their own homes before investing in any renewable energy solutions. Through an energy survey our Energy Saving Team will conduct an on-site analysis in order to provide a through and detailed examination of the heating and powering of your property. Following on from this, a detailed report will be created recommending the most cost-effective solutions

This report will also measure and compare the reduction in demand we would expect installing different types of energy saving measures and other green energy solutions would result in.

To book an energy survey, please visit our dedicated webpage:

What can you do to cut down on your energy use?

The options available for reducing energy costs will differ from property to property, but here are a few ideas that might help you to reduce your ongoing energy bills:

Give regular meter readings to ensure your bills are accurate, or get a smart meter installed
Install an energy monitor for checking high power electrical appliances when switched on
Install secondary glazing film over windows
Use draught-proofing strips around external door frames and window openings (if not sash) and draught-excluder at the base of external door
Use a Radflek radiator reflector foil panel behind external wall radiators
Turn the thermostat down by a degree or two (but no lower than 18oC in winter months for health reasons. Optimum living room temp is 21oC, everywhere else 18oC, or lower if unoccupied rooms that have TRVs on radiators that can be turned down). Turn down room thermostat to about 10oC when leaving the house/ flat in cold months, will save considerably on space heating.
Reduce the number of laundry washes each week, and using full loads rather than more frequent half loads where possible, as tumble dryers consume a lot of electric power
Use low temp washes where possible, i.e. 30 or 40oC, avoid 60oC washes or higher, whenever possible
Block unused open flue chimneys with chimney balloons
Take short 5 minute showers to reduce hot water usage and save on metered water bills at same time. Southern water often supply free shower timers, sometimes even mixer shower hose restrictors, aerated shower heads (don’t use on electric or power showers as will damage pump) & tap aerators.
Save up money over the summer months to help with higher bills over winter

Smart Meters

Smart meters are by far the most contentious issues within our talks about how to save money on energy bills while keeping a warm home.

The rollout of smart meters is considered to be a key pillar in the UK’s transition to a ‘Distributed Energy Network’, but there are actually both pros and cons regarding the use of these instruments.

Smart meters send a customer’s meter readings automatically to their energy supplier, meaning you never need to give a meter reading manually again. This will bring an end to the widespread practice of estimated billing and will ensure that energy customers are only billed for what they have actually used. Customers will also be given an ‘In Home Display’ which presents real time data on the cost of their energy. This can help to encourage a better understanding of energy saving behaviours.

Case Study - Sharif

BHESCo met Sharif at the Brighton Unemployment Centre where he explained his concerns about a recent energy bill which he was unable to pay. Having only recently arrived in the UK, his English was limited and understanding his bill was difficult.

To overcome the communication barrier, BHESCo enagaged the services of an Arabic translator. We arranged for Sharif’s bill to be paid by the Brighton Lions Club’s ‘Project Wenceslas’, which is a fund available to help pensioners and benefits recipients who are in fuel debt.

BHESCo also helped Sharif to switch to a cheaper supplier which would save him £350 over the year compared to his current tariff. We arranged to get a smart meter fitted, which means that Sharif does not have to give meter readings in the future and will always get an accurate bill.

Finally, BHESCo registered Sharif for the Priority Services Register for the reason of ‘non-English speaking’ which will help in future communications with his supplier.

BHESCo recognised with 'Heat Hero' award for fuel poverty work

In 2019, BHESCo were named as ‘Heat Heroes’ by the fuel poverty charity National Energy Action and were presented with an award at a ceremony held in the Houses of Parliament.